Roche Professional Diagnostics strategic platform
Create a strategy for Roche Molecular Diagnostics to out-position & overtake new competition
Challenge
Develop a strategic platform for Roche Professional Diagnostics that elevates its brand value with customers and protects and extends its global market leadership position.
Create a strategy for Roche Molecular Diagnostics to out-position and overtake new competitive new entrant threats to its virology, oncology, women’s health, blood screening and future molecular medicine portfolio.
Background
The diagnostic marketplace is rapidly evolving with established companies competing at the test- for-test level to grab mind and market-share. New entrants are coming to market with genetic tests that may not be FDA approved.
Reputational risks on quality, accuracy and reliability are high and becoming increasingly more important as healthcare providers strive to meet new benchmarks that increase efficiencies, lower costs and add value to meet evolving healthcare needs.
In an increasingly competitive marketplace Roche has the opportunity to differentiate its diagnostic businesses at the forefront of the paradigm shift taking everyone rapidly into the age of personalized medicine.
Roche Design Thinking
Discovery
Opportunity
Fritz Hoffmann-La Roche drew a clear line between his patented medicines and unproven potions in 1896. Today, Roche has the opportunity to differentiate itself from less visionary, less reliable competitors in the diagnostics marketplace. As the promise of molecular medicine increasingly defines questions and answers in personalized treatments, the definition of value in healthcare is increasingly defined by reduced costs and increased efficiencies.
Molecular and Professional diagnostics are at a critical inflection point. Roche must claim its well-established heritage of reliability and precision to win on trust, at the same time as it convinces customers - and patients - to believe in its vision for the future of medicine. Upon the solid bedrock of trust that Roche has established in diagnostics, pharmaceuticals and personalized medicine, there is a central narrative that can shape all communications — one that will position Roche as the continued responsible leader in both public perception and sales.
The core story hiding in plain sight is the one Fritz started 120 years ago when he peered through the thicket of doubt that was medicine with a vision of precision and certainty that no one else had at the time.
Competitive Landscape
What matters most?
Precision
Partnership
Purpose
Who are we talking to?
Why should they believe?
Roche has a 120-year history of innovation in medicine that has consistently delivered accurate, high-quality therapeutics, reagents and tests that give physicians, patients, lab directors and the C-suite peace of mind. You don’t have to worry about the quality of your results with Roche.
What do we want them to do?
Just say no to any lab tests that Roche has not developed. Competitor tests and equipment are not tried and tested, could be inaccurate and could lead to increased costs.
Communication Strategy
Final Approach
Communication Platform
Roche Molecular Diagnostics: Key Audiences
Lab Managers
Physicians
C-suite executives
Roche Professional Diagnostics: Key Audiences
C-suite executives
Lab Managers
Physicians